Greet customers in a courteous, friendly, and professional manner through written and verbal communication.Answer telephone promptly and transfer callers to appropriate departments.Resolve product or service problems by clarifying customer’s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustments and following up to ensure resolution.Communicate and follow-up with customers to determine expected delivery date and time.Coordinate between sales and production and prioritizing activities to meet customer deadlines.O Troubleshooting or researching customer issues O Order creation and input into AS400 system O Reading customer diagrams that include product and part specifications O Applying proper manufacturing standards to customer requests Responsibility for processing orders include:.KPS and its affiliates were advised financially by Citi, and legally by Paul, Weiss, Rifkind, Wharton & Garrison LLP.Provides day to day management of established customers including quote creation through order processing, including, but not limited to: We are very excited about OBE’s future opportunities, and we have found an excellent partner in KPS to help us seize them.”ĬRH plc’s financial advisors were BofA Securities and J.P. “We plan to broaden our capabilities as a customer-focused solution provider in the architectural hardware, glass, and glazing markets. KPS’s experience with manufacturing businesses, as well as the substantial capital resources at our disposal, will enable us to invest in our commercial and operational growth strategies.” “We will maintain our industry-leading reputation for quality, dependability, and product innovation. KPS has a proven track record of investing in and improving manufacturing businesses, and we are confident that they are the right partner to assist us in carrying out our strategic plan. “We look forward to working with OBE’s talented employees and management team, led by President and CEO Liz Haggerty, to accelerate the Company’s value creation opportunities.”Īccording to Liz Haggerty, “The entire OBE management team is excited to work with KPS as the Company embarks on its journey as an independent company.
“Over the past several decades, OBE has demonstrated a strong ability to integrate synergistic acquisitions, and we will provide strategic support and capital in pursuit of future growth opportunities.” “We will use KPS’ decades of manufacturing experience to foster an entrepreneurial culture focused on innovation, continuous improvement, and providing an exceptional customer experience.” “We intend to drive profitable growth by supplying the Company with the financial resources it needs to invest in commercial and operational excellence.” “OBE is the only ‘one-stop shop’ for every critical product a customer in the glazing industry requires, and the Company serves appealing growing end markets.” Raquel Vargas Palmer, KPS’s Co-Managing Partner, stated, “We are overjoyed to have acquired North America’s largest supplier of architectural hardware, glass, and glazing systems. The company employs over 6,700 people and has 84 manufacturing and distribution facilities spread across five countries. OBE serves a diverse customer base of architects, glaziers, contractors, and developers in the residential and commercial construction end markets. The Company manufactures high-performance architectural glass products and aluminum framing systems and distributes complimentary branded hardware and glazing supplies through its subsidiary C.R. OBE is a world-class building products company headquartered in Dallas, Texas, with a significant presence in every major metropolitan statistical area in the United States and Canada. OBE is the leading vertically-integrated manufacturer, fabricator, and distributor of architectural hardware, glass, and glazing systems in North America. The transaction is expected to close in mid-2022, subject to customary closing conditions and approvals. from CRH plc for approximately $3.45 billion in cash through a newly formed affiliate. KPS Capital Partners, LP announced that it has signed a definitive agreement to acquire Oldcastle BuildingEnvelope Inc.
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